In today’s healthcare staffing environment, the right staffing partnership isn’t just about filling positions — it’s about creating meaningful connections that deliver quality care.
At Hayes Locums, our team of 150 dedicated consultants is focused on building genuine relationships with both healthcare recruiters and locums providers. Our relationship-driven approach offers an advantage that delivers quality providers to healthcare facilities facing increasingly complex staffing challenges. You might refer to this approach as “relational,” rather than transactional.
- Personalized Facility Knowledge Leads to Better Provider Placements
When our consultants build relationships with facilities, they’re focused on creating value, not just transactions and placements.
To meet a facility’s needs, you have to understand their environment and culture fully. Our consultants are extremely diligent in creating true partnerships, and we do that by simply picking up the phone and asking the right questions.
This approach is particularly valuable in rural communities, where the nuances of local demographics and community dynamics significantly impact provider success.
When we talk to hospital recruiters and department heads, our focus isn’t on selling ourselves—it’s on listening, so we can fully comprehend a facility’s needs. We want to know not only what coverage needs they have, but how their department runs, what their culture is like. When our consultants get a better picture of the whole environment, we find the right candidates.
This relationship-first approach yields concrete results: We match the right doctor with that community’s needs because we take the time to listen to each facility’s concerns and understand the intricacies of their environment.
- A Trusted, Dedicated Point of Contact Delivers Rapid Problem Resolution
In healthcare staffing, emergencies don’t follow business hours. Having a dedicated consultant who recognizes and truly knows your facility can mean the difference between continuity of care and a crisis.
Being able to call your consultant at any time and know they’ll pick up is hugely important when you’re facing a staffing emergency. At Hayes Locums, our cases include a time when a client called us at the last minute because they had a whole department walk out. For facilities, sudden shortages like these could mean serious disruption to patient care. At moments like that, a relational approach means we’ve already built a knowledge base of a facility’s needs, even about more nuanced and less tangible criteria, meaning you have a knowledgeable partner you can depend on.
In these critical moments, three key questions arise: Do we have an available doctor, with an active license, who is already credentialed?
When those stars align, it’s the greatest feeling ever, to know we’re moving heaven and earth for our partners. Building a relationship with facilities means we’re able to mobilize resources quickly to make coverage happen when you need it most.
- Understanding facility-specific needs increases provider satisfaction and retention
When providers are well-matched to facilities, both satisfaction and retention rates improve. This requires ongoing communication from consultants who are willing to address challenges before they become deal-breakers.
When we have a strong partnership with a recruiter or department head, we can have honest conversations and offer valuable insights that will benefit them. Often, that looks like passing along feedback we’re getting from providers, when we notice patterns that might be working against what a facility is trying to achieve.
This relational, consultative approach pays dividends: Our consultants can highlight areas for improvement that lead to better provider satisfaction, higher retention rates, and ultimately, a better experience for patients in that community. It’s a two-way street: facilities tell us how we’re doing, and the partnership is open and honest enough that we can pass feedback the other way, too.
The Value of Relationships in Healthcare Staffing
At its core, successful healthcare staffing is about creating mutually beneficial partnerships. Our consultant team understands that this is about much more than transaction-based business — it’s about delivering quality care to communities in need. It’s relational in the sense that both parties are improving their processes along the way.
The relationship-driven approach enables creative solutions to complex staffing challenges and higher-quality placements for providers. In today’s rapidly changing healthcare environment, those relationships can make all the difference. When facilities and staffing partners truly work together and understand each other, everyone benefits — including, most importantly, the patients we all serve.
