When facilities face urgent coverage gaps, every minute counts—the last thing they need is a credentialing delay. Hayes Locums medical services professionals work tirelessly behind the scenes to deliver fast and reliable services to our partners, to eliminate delays without cutting corners on quality.
How do Hayes Locums Medical Services Professionals Navigate Urgent Staffing Needs?
When unpredictable staffing gaps become urgent needs, our credentialing team does everything possible to deliver on whatever timeline a facility needs.
Staffing shortages aren’t always predictable: when a doctor falls ill, or a hospital has a spike in visits, a need for coverage can become urgent overnight. Our credentialing teams recognize that urgency and are poised to jump into action.
“We recently had a hospital reach out who needed a provider in seven days or their hospital would go on divert,” says Richardson. “The team jumped into action. They organized the assignment details, found a provider that was willing and capable, and from there, our credentialing teams worked all hours to make sure the doctor had everything they needed to get through the hospital doors on time. By recognizing the urgency of the situation, knowing what actions to take and questions to ask, and coming together as a team to communicate well across all channels, we were able to make a miracle happen.”
The challenge of urgent staffing needs is universal. But the right solutions aren’t. At Hayes Locums, we pride ourselves on building relationships with our clients and providers and fostering collaboration through our teams to go above and beyond to make quality placements.
“There’s no magic wand,” says Richardson. “It comes down to being willing to go above and beyond, and to execute the standard expectations with excellence.”
What Makes Hayes Locums’ Credentialing Department Stand Out from Other Locums Agencies?
The Hayes Locums credentialing department stands out among other agencies through exceptional training and professional development, and investment in systems that work.
“We invest in our people, we invest in our process,” says David Richardson, Chief Operating Officer at Hayes Locums. “Credentialing is a priority for our company, not an afterthought, and it has been since the beginning.”
Part of how we prioritize credentialing is by investing in professional development training. Our team members aren’t just trained. They hold credentials from the National Association of Medical Staff Services (NAMSS), the industry standard for best practices.
“We’ve worked hard to create a meaningful career path for our credentialing and support teams by sponsoring memberships at the National Association for Medical Staff Services, and getting them certified in credentialing industry best practices. We don’t want our support staff to look at it as just another job—it’s a career.”
However, certification isn’t the only reason Hayes Locums stands apart from other agencies. We’ve also invested in systems that support our partners’ credentialing process and make ours even more efficient.
“By investing heavily in a credentialing software that is the same platform that a lot of hospitals and MSOs use, we can both do our own internal credentialing and support each facility’s process of credentialing with more expertise and efficiencies built in to make sure that we’re not missing anything––which is a huge part in credentialing, and credentialing well,” says Richardson.
This year, we took things a step further when we officially launched a credentialing verification platform (CVO), HMS Credentialing Service.
“We wanted to create an entity that could enhance and streamline our credentialing for our providers and hospital facilities alike,” says Richardson. “With a CVO, we can more easily meet the growing demand of our clients who need more support in credentialing and onboarding.”
By investing in systems that make credentialing easier and more efficient, we significantly speed up the process of securing skilled providers for facilities––without sacrificing quality.
How Does Hayes Locums Support Locums Providers and Hospitals Through the Credentialing Process?
Our medical service professionals work collaboratively with providers and facilities to ensure that providers get credentialed as smoothly and efficiently as possible, so they can make it to their assignment on time.
“Our team members are extremely well-versed in the ins and outs of credentialing and are very good at tailoring the experience for both our providers and our clients. Each specialist works with a dedicated group of facilities, which allows them to become a subject matter expert for each of those hospital locations,” explained Taylor Ross, External Credentialing Manager at Hayes Locums.
Hayes medical service professionals work directly with hospital credentialing departments and our providers in an effort to get providers credentialed quickly. Part of how they do that is making the process as easy as possible for providers, by prefilling hospital privileging applications, to helping collect necessary documentation like case logs and procedure logs.
“Our team is good at staying organized. We love to give our providers a list of the items that we need, to help break down the process of credentialing and provide a smooth roadmap for everyone involved,” said Taylor.
Our medical service professionals are here to guide both our clients and providers through the entire process, step-by-step, and make it as easy as possible for everyone involved.
Behind every successful locums placement is a medical services professional who approaches credentialing with urgency, care, and expertise. Hayes invests in the people and processes that make fast and quality placements possible—so facilities and providers can focus on providing patient care to those who need it most.
